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Statement of Support and Commitment

Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate TodayCloud as the number one hosting solution for personal and small business websites. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values, we believe it is essential that we let you know what’s included in our hosting product support and what’s not, before making your purchasing decision.

todayhosting 24/7/365 Support

24/7/365 Support

Day or night, rain or shine, anytime 24/7/365 our team is here for you!

todayhosting 15 min. response time

15 min. response time

Based on 10 000 support requests, we resolved 83% of the issues in less than 15 minutes.

We deliver - todayhosting

We deliver

We work until we deliver on our promises, no matter how long it takes or how hard it is.

todayhosting 3 levels of escalation

3 levels of escalation

We make sure you are served by the right person with the competency about your issue.

How we Define our Support Service

With direct comparison to other premium and general hosting providers service level

A breakdown of what's supported and what's not
Our Support Service
Other Premium Hosts
Other Managed Hosts
Other Unmanaged Hosts
Website and Client area tools and features
Hardware infrastructure deployment
Data centers hosting hardware installation and maintenance
Hardware upgrades & replacement
Network performance and uptime
Community tutorials and DIY guides
Pre-sale questions and assistance
Base OS installation and configuration
Standard LAMP installation
Foundational software presences updates and functionality
Security updates and patches of the hosting environment
Accessibility of control panel (cPanel®/WHM or Parallels® Plesk)
The functions of control panel (cPanel®/WHM or Parallels® Plesk) features
Control panel (cPanel®/WHM or Parallels® Plesk) assistance and guidance
Non-automated human website transfer
Third party SSL certificates transfer and installation
Custom DNS zone setup and configuration
Private name servers setup and configuration
Any root level server customizations
Control panel (Parallels® Plesk or cPanel®/WHM) plugins & add-ons
Email client configuration
FTP client configuration
Third party service activation and integration
Content and data backups
Open Source Applications Support
Free Application Installation
Free Application Template Setup
Free Application Modules Installation
Free Non-automated Application Upgrades
SEO plugins and addon installation and configuration
Assistance with any client, script, application or content used by Customer
Assistance with hacks due to Customer controlled events
Assistance with hacks due to application security flaws
Third party domain registrations, configuration, and transfer
Free content and database backup restore
Customer customizations to their private or dedicated server
Account No-suspension policy for resource over-usage
Pro-active performance and security reports
Website resource usage and performance optimization
Always-free Technical Support
SEO optimization services
Cross browser compatibility development
Help with your staff Internet training
Web development and programming services
Code modifications, debugging and 3rd-party application bug fixed

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Find the right Cloud for you

Get started with immediate activation or have your website transferred in less than an hour!

TodayCloud Shared Hosting

TodayCloud Shared Hosting

The top-rated Hosting Solutions for personal and small business websites - the perfect balance between cost and performance.

Virtual Private Cloud Server

Virtual Private Cloud Server

Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.

Ultimate Dedicated Server

Dedicated CPU Server

Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.